Tourism Information Officer

Course Objectives :

  • The learner will be equipped with the necessary skills and knowledge to work in a visitor information centre in popular tourist destinations throughout South Africa. The learner will assist with matters such as booking accommodation, arranging local tours, and recommending restaurants and popular entertainment activities as well as providing travel, hospitality, and accommodation information to tourists, distribute the correct brochures, sell souvenirs, and prepare displays for the centre. The learner will be able to promote and develop local tourism and assess tourist opportunities for local communities. The learner will have good organisational skills combined with computer and administrative skills to make online reservations and use a Central Reservation System (CRS)

SUBJECTS / LEARNING AREAS :

  • Compare attractions and destinations using knowledge of South Africa to advise tourists, visitors and local residents according to their needs.
  • Collate information to effectively sell tourism products and services.
  • Communicate effectively using appropriate methods to maintain effective customer relations according to organizational standards and customer service of internal and external stakeholders.
  • Plan, co-ordinate and assist in the administration and setting up of exhibitions and special events.

Training & Development Practitioner

Course Objectives :

  • A Learning and Development Practitioner plans, writes learning objectives, selects, and adapts learning resources required for the delivery of learning interventions, and facilitates learning in an occupational context.

SUBJECTS / LEARNING AREAS :

  • Co-ordinate learning within an occupational context.
  • Establish and refine learning and development needs within occupational contexts.
  • Conceptualise, plan and implement occupationally relevant learning and development interventions.;
  • Facilitate learning in a variety of occupational contexts.
  • Evaluate the impact of learning and development interventions within an occupational context.

Safety, Health & Quality Practitioner

Course Objectives :

  • An Occupational Health and Safety Practitioners serve as a facilitator and advisor to employees and management regarding safety and health aspects in the workplace including the monitoring and inspecting of the workplace and the recording and investigation of incidents and accidents. They also implement and maintain Occupational Health and Safety systems to ensure a safe and healthy work environment.

SUBJECTS / LEARNING AREAS :

  • Inspect work places and environments to identify the occupational health and safety hazards and determine the risks associated with the work
  • Facilitate and support actions to eliminate or control hazards in order to minimise risks in a designated work area.
  • Represent the needs of employees with regard to Occupational Health and Safety matters.
  • Participate in the planning and implementation of operational Occupational Health and Safety Management Systems.
  • Monitor and continually improve the effectiveness of operational Occupational Health and Safety systems.

Computer Technician

Course Objectives :

  • The qualification outcomes cover types of software, hardware, components, upgrading and troubleshooting a computer, formatting and partitioning hard drives, and network topologies. Green technology, maintaining records of daily problems and remedial actions, and prepare evaluations for systems performance.

SUBJECTS / LEARNING AREAS :

  • Identify the potential green technologies, processes and procedures to create a sustainable computer environment to reduce e-waste in an organisation.
  • Set up desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment according to given specifications.
  • Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards.
  • Analyse and resolve hardware/software problems such as operational discrepancies to optimise performance of the desktop/laptop systems.
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