Funeral Services Practice

On achieving this qualification, the learner will be able to:

  • Work with both internal and external stakeholders in a funeral business.
  • Present and demonstrate funeral services and products to customers to meet their needs.
  • Deal with customers in different situations including handling complaints.
  • Demonstrate an understanding of basic health and safety practices when working with human remains.
  • Prepare and clean human remains for different routine requirements.
  • Comply with all legal and ethical issues pertaining to the funeral service industry.
  • Assist with the preparation, transportation and conducting of funeral ceremonies.
  • Exhume human remains on request.
  • Comply with housekeeping and merchandising requirements.