Funeral Services Practice

Course Objectives :

  • Work with both internal and external stakeholders in a funeral business.
  • Present and demonstrate funeral services and products to customers to meet their needs.
  • Deal with Customers in different situations including handling complaints.
  • Prepare and clean human remains for different routine requirements.
  • Exhume human remains on request.
  • Comply with housekeeping and merchandising requirements.
  • Demonstrate an understanding of basic health and safety practices when working with human remains.
  • Assist with the preparation, transportation and conducting of funeral ceremonies.
  • Comply with all legal and ethical issues pertaining to the funeral services industry.

SUBJECTS / LEARNING AREAS :

  • Customer Care.
  • Organizational Ethics.
  • Presenting funeral provision options to individual.
  • Administrative procedures in a funeral business.
  • Participating in conducting funeral ceremonies.
  • Preparing and cleaning human remains for storage.
  • Preparing the funeral site for burial, cremation or memorial services.
  • Preparing and cleaning human remains for visitations.
  • Transporting human remains, the bereaved and materials and equipment.
  • Communicationt.
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